Shipping Policy

Order Processing Time

  •   All orders are processed within 3-5 business days.
  •   For made-to-order or custom items, processing times may extend to 7-10 business days.
  •   Orders are not processed or shipped on weekends or holidays.

 

Shipping Options

At checkout, you can select from the following shipping methods:

  •   Standard Shipping: Estimated delivery within 5-10 business days after processing.
  •   Express Shipping: Estimated delivery within 2-5 business days after processing.

 

Shipping Costs

  •   Shipping costs are automatically calculated at checkout based on your location, selected shipping method, and order weight.

 

 

Order Tracking

  •   Once your order has been shipped, you will receive a confirmation email with a tracking number.
  •   You can track your shipment directly fron the email or by logging into your Shopify account on our website.

 

Customs & International Shipping

  •   For international orders, delivery times vary by destination, typically between 7-21 business days.
  •   Customs, import duties, and taxes may apply for shipments outside the U.S. These are the responsibility of the buyer.

 

Incorrect Address

  •   Ensure your shipping address is accurate at checkout. If you need to update it, please contact us within 24 hours.
  •   We cannot be held responsible for packages delivered to incorrect addresses due to customer error.

 

Lost, Stolen, or Damaged Shipments

  •   If your package is lost, stolen, or damaged during transit, contact us at mask4maskbrand@gmail.com within 7 days of the delivery date.

• Include photos of any damaged items and packaging for quicker resolution.

 

Split Shipments

• If your order contains multiple items, we may ship them separately to ensure faster delivery. You will receive tracking information for each shipment.

 

Pre-Orders or Made-to-Order Items

• Pre-ordered or made-to-order items will ship once production is complete. The estimated delivery window will be indicated on the product page.

 

Questions?

We're happy to help with any shipping inquiries. Reach us via email mask4maskbrand@gmail.com or through the contact form on our website.

This structure work- seamlessly with